Payment, shipping and returns
After placing your order you can choose between three payment options: iDeal, Bancontact, creditcard/debitcard, PayPal and bank transfer.
For customers with an account at a Dutch bank, it's possible to pay via iDeal. We receive your payment immediately.
For customers with an account at a Belgian bank, it's possible to pay via Bancontact. We receive your payment immediately.
Creditcard / debitcard
It's possible to pay with a creditcard or debitcard. We accept MasterCard, Visa, Maestro and V Pay. We receive your payment immediately.
It's possible to pay via PayPal using your PayPal account or your credit card as a PayPal guest. We receive your payment immediately.
It is also possible to transfer money to our bank account. Don't forget to state your order number! Please keep in mind that the transfer can take a couple of days, depending on your bank. If we haven't received your payment in 4 days, we will cancel your order.
Account name: Phixi
IBAN: NL54 INGB 0005 6002 16
All orders are shipped by PostNL. Orders are shipped within 24 hours after we have received payment on working days. The shipping costs vary depending on the size of your order and where you live. Jewellery and other small items are shipped in an envelope or a flat box that fits in your mailbox. Larger items are shipped in regular boxes. If you would like to track your order, it is possible to choose for shipping with a Track & Trace code. When your order is shipped, you will get a confirmation email, optionally including a link to your Track & Trace page.
|EUR1||Austria, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden, United Kingdom|
|EUR2||Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia|
|EUR3||Albania, Bosnia and Herzegovina, Kosovo, Macedonia, Montenegro, Norway, Serbia, Switzerland|
|WORLD||All other countries|
|Envelope||Package (with T&T)||Free shipping from|
If you are not satisfied with your order, then you can return it within 14 days after receiving it. You should fill out our return form and return your order in the original state and packaging including the return form to receive a refund. We will refund both the costs of the products and the original shipping costs, if you return the whole order. You are always responsible for the return shipment (including the costs).
3078 TC Rotterdam